Full job description
If you are a current DSV employee and interested in a position in another country, please contact your Human Resources representative to discuss the process and requirements of applying.
DSV – Global transport and logistics
In 1976, ten independent haulers joined forces and founded DSV in Denmark. Since then, DSV has become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customer’s supply chain by transporting, storing, packaging, re-packaging, processing, and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores, and consumers worldwide. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: ZAF – Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Supervisor, Operations
Time Type: Full Time
SUMMARY
The role needs to ensure operations are managed by the DSV standards policies and procedures and also has to ensure that the DSV strategy, goals, and initiatives are cascaded down through the Plumbago operations and the Clients it services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Supervision of the cross-dock operation
- Planning and dispatching of loads, including allocating Drivers to relevant routes 8T vehicles
- Vehicle and load tracking
- Assist with the POD processing as well as Driver debriefing.
- Monitoring Driver overtime costs as well as ensuring vehicles are maintained and serviced in the cross-dock
- Ensuring client’s needs and expectations are consistently met within the scope of the SLA.
- Client interaction and issue resolution to ensure client satisfaction
- Actively managing daily operational performance to consistently achieve performance metric targets.
- Delivering on client and internal requirements
- Analyze failures in deliveries, client complaints, damages, etc to determine root causes and corrective actions.
- Firm and consistent approach to ongoing performance measurement and management of team
- Resolution of all IR issues in conjunction with HR
- Coaching and mentoring the team to achieve client objectives.
- Identifying training interventions to close skills gaps in operations
QUALIFICATIONS
- Completed Matric / Grade 12
- Logistics Warehouse Management or equivalent qualification is an added advantage
COMPUTER SKILLS
- Intermediate Excel skills
- Transport tracking systems exposure
EDUCATION AND/OR EXPERIENCE
- At least 3 years of logistics experience, specifically focused on Road Transportation and dealing with Superlink Linehauls and 8-ton vehicles.
- Prior Team Leader or Supervisory exposure
- Experience in planning and allocation of loads as well as followups and tracking
- Experience in debriefing of Drivers
- Experience in monitoring costs and overtime
- Experience in Driver and Vehicle management
- Excellent communication and relationship-building skills
- Ability to work under pressure and multi-tasking
- This role will require working shifts, including night shifts, and is non-negotiable.
Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted.