Job Description
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 specialty lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it’s a launchpad for your growth.
Responsibilities:
Driving turnover to ensure the achievement of targets
Controlling expenses
Managing stock losses to ensure shrinkage is in line with the Company standard
People management, including recruitment, development of staff, employee relations, performance management
Executing in-store merchandising strategy and standards
Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers
Qualifications & Experience:
A Matric certificate.
Minimum 3 years of retail experience with a minimum of 1 year of store leadership experience.
Skills:
- Customer Service Delivery
- Customer Value Management
- Customer-Focused Approach
- Effectively Presents Solutions
- Initiates Compelling Sales Conversations
- Knows the Buying Influences
- Leverages Digital Communications with Customers
- Manages Resistance
- Managing the Sales Process
- Navigates Customer Challenges
- Negotiation & Selling
- Planning & Organizing
- Policy & procedures
- Strategic Sales Planning
- Leadership
Behaviors:
Action Oriented – readily takes on new challenges and opportunities with urgency and eagerness.
Builds Networks – establishes and nurtures internal and external relationships to create robust, mutually beneficial, partnerships.
Customer Focus – understands, anticipates, and meets the needs and expectations of customers.
Directs work – effectively plans, organizes, and directs the activities of individuals or teams to achieve desired outcomes.
Drives Engagement – inspires, motivates, and empowers individuals to go above and beyond for the benefit of the team and the organization.
Ensures Accountability – takes accountability and ensures others are held to account on agreed-upon performance targets
Optimizes Work Processes – assesses and improves the efficiency, effectiveness, and quality of various work processes
Values differences – recognizes, respects, and appreciates the diverse values, beliefs, and perspectives of others.
HOW TO APPLY
Preference will be given, but not limited to, candidates from designated groups under the Employment Equity Act.