Branch: Corporate Management Services Direction: Internal Communications and Customer Service
SALARY: R176 310 per annum (Level 05)
CENTER : Pretoria
REQUIREMENTS: An appropriate national degree/diploma (NQF Level 6) in Public Relations/Communication or equivalent qualification. A minimum of 1-2 years of work experience in Front Desk, On-Site Training with 18 months of Accredited Reception experience in dealing with the public and other interested parties and providing them with information regarding the services of the Department of Higher Education and Training will be valued. English proficiency is a requirement and the ability to speak 3 of the other officers languages would be an added advantage. Computer literacy includes a good working knowledge of Microsoft Office packages. Excellent phone etiquette and office management. Excellent communication skills both written and verbal. Excellent interpersonal skills. Ability to handle queries
and inquiries. Self-motivated and disciplined. Good ethics. Excellent client/client orientation. Innovative and energetic. Work under pressure with a minimum supervision.
DUTIES: Serve visitors. Respond to queries, queries and complaints from visitors regarding Higher Education, Science and Technology efficiently and effectively. Track uncollected messages and forward them to the appropriate staff members for handling. Obtain information from customers by interviewing them and verifying the information. Strive to respond to the visitor in the way they prefer. idiom. Maintains team communication by reporting problems. Secure customer satisfaction. Provide the public and other interested parties with a service
that exceeds your expectations. Write reports.
ENQUIRIES: Mr P Mtshali Tel No: 012 312 5089 / Mr R Kgare Tel No: 012 312 5442 / Mr D Moyane phone number: 012 312 5165
APPLICATIONS: DHET invites applicants to apply online on the New Z83 form by accessing the Department’s website (click the “apply now” button) or http://z83.ngnscan.co.za/apply NOTE: following the simple prompts/instructions. Upload supporting documents including (1) a completed CV and (2) copies of all qualifications (including matriculation), ID, valid driver’s license and any other documents (where required). A fully completed and signed Z83 form will be considered. A user guide and “how-to” videos will help you complete the form and digital signature. Only shortlisted candidates will be required to submit documents/certified copies on or before the day of interviews. Is he Applicant’s responsibility to have foreign qualifications assessed by the South African Qualifications Authority (SAQA). Preference will be given to candidates whose appointments promote representativeness in terms of race, gender and disability. All candidates shortlisted for SMS positions will be subject to a technical exercise that aims to test relevant technical elements of the work, whose logistics will be communicated by the Department. the successful Candidates will be required to undergo a competency assessment. One of the minimum entry requirements for the SMS position is the Pre-Entry Certificate. No appointment will take place without the satisfactory completion of the pre-entry certificate and its presentation. For more details on the pre-entry course, please visit: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/ . Candidates will be required to sign an annual performance statement agreement, disclose their economic interests and be subject to guarantees authorization. If you have not been contacted within three (3) months after closing date of this announcement, agree that your application was failed. Suitable candidates will be subject to the suitability of staff. verifications (criminal background check, citizenship verification, qualifications/education verification, and previous employment verification). Requests received after The closing date will not be taken into account. “DHET is committed to providing equal opportunity and practicing affirmative action employment. It is our intention to promote representativeness in terms of (race, gender and disability) in the organization. Women and people with disabilities will be given preference in all DHET positions.”
CLOSING DATE: September 02, 2022