The Department of Home Affairs seeks to fill 10 positions that are available at all home affairs branches around south Africa . This is a formal opportunity to join the department and contribute to its operations. Interested candidates are encouraged to apply.
SALARY LEVEL: A basic salary of R138 345 – R162 963 per annum (Level 6). In addition, a range of competitive benefits are offered.
CENTRE: Eastern Cape: Lady Frere (2 posts)
REF NO: HRMC 68/13/4a
CENTRE: Eastern Cape: King Williams Town (1 post)
REF NO: HRMC 68/13/4b
CENTRE: Eastern Cape: Humansdorp (1 post)
REF NO: HRMC 68/13/4c
CENTRE: Eastern Cape: Queenstown (1 post)
REF NO: HRMC 68/13/4d
CENTRE: Eastern Cape: Maclear (1 post)
REF NO: HRMC 68/13/4e
CENTRE: Eastern Cape: Port Alfred (1 post)
REF NO: HRMC 68/13/4f
CENTRE: Eastern Cape: Aliwal North (1 post)
REF NO: HRMC 68/13/4g
CENTRE: Eastern Cape: Butterworth (1 post)
REF NO: HRMC 68/13/4h
CENTRE: Gauteng Local Office: Akasia (1 post)
REF NO: HRMC 68/13/4i
REQUIREMENTS:
A Grade 12 Certificate with relevant experience in a customer service environment
A tertiary qualification at NQF level 6 will be an advantage
Proven client focus and orientation experience
Sound interpersonal skills
Honesty and integrity
Basic Computer literacy and Numeracy
Good written and verbal communication skills
Willingness to work extended hours including overtime weekends and shifts critical
Applicants appointed to work in Mobile Units may be exposed to environmental factors (rain, sun, cold, etc)
Preference will be given to candidates from the local area where the position and office will be based.Job board subscription
DUTIES:
The successful candidate will be responsible for, amongst others, the following specific tasks:
Serve as a direct point of contact for clients
Assist clients in completing application forms and verifying that they are filled in appropriately by DHA requirements, standards, and guideline.
Execute Civic Services Front Office application processes.
Resolve problems or complaints within the scope of the work area
Assist with any duties required by management in the quest for client service excellence
Provide the highest level of prompt and friendly client service
Render services in mobile units where required
Ensure and assist with the rolling and capturing of Finger-prints
Update the Track and Trace system
Receive and sort enabling documents
Serve as a point of contact for clients
Assist with the verification and processing of clients’ application forms by DHA requirements, standards, and guidelines.
Execute Civic Services back office application processes.
ENQUIRIES :
Eastern Cape: Mr L Jama. Tel: (043) 604 6406
Gauteng: Ms M Kau/ T Monyeki, Tel No; 011 242 9000
APPLICATIONS: Kindly ensure that the relevant reference number is quoted and applications are directed to the relevant province as indicated below:
Eastern Cape Province:
Postal address: Private Bag X 7413, King Williams Town, 5600
Physical address: 11 Hargreaves Avenue, King William’s Town, 5600